Returns & Refunds

Return & Refund Policy – ALYA Cosmetics

At ALYA Cosmetics, your satisfaction is our priority. We stand by the quality of our products and want you to feel confident with every purchase.

Returns

• The item must be unused and in its original packaging.
• You must provide a receipt or proof of purchase.
• The product must not be opened or tampered with.

Note: Opened skincare products cannot be returned for hygiene and safety reasons unless the item is defective or damaged upon arrival.

Refunds

• Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
• If approved, your refund will be processed and credited back to your original method of payment within 5–10 business days.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos.
• We will arrange a replacement or full refund for verified issues.

Non-Returnable Items

• Opened or used products
• Clearance or promotional items
• Gift cards

Return Shipping

• Customers are responsible for return shipping costs. Shipping charges are non-refundable.

How to Start a Return

• Please email us at: aliacosmetics@gmail.com
• Include your order number and the reason for return. Attach photos if the item is damaged or incorrect.

If you have any questions or need help, contact our support team and we’ll respond as quickly as possible.